Feel Safer & More Confident When It's Time to Hit the Road

Complete Clean Pledge

At National, we never stop looking for ways to enhance cleanliness and safety.  In addition to being confident your vehicle is cleaned and sanitized every time, you can also feel confident that we will take every opportunity to enhance the health and safety measures currently practiced in our operations.

Vehicles

Clean vehicles have always been important to us, but at this moment in time, we know vehicle cleanliness is even more critical.

Each of our vehicles is thoroughly cleaned between every rental and backed with the Complete Clean Pledge. This includes washing, vacuuming, general wipe down and sanitizing with a disinfectant that meets leading health authority requirements, with particular attention to more than 20-plus high-touch points including:

  • Key / key fob
  • Steering wheel
  • Steering column
  • Seat belts
  • Center console
  • Door interiors
  • Door pockets
  • Interior door handles
  • Exterior door handles
  • Seat pockets / seat surfaces
  • Areas between seats & consoles
  • Areas between seats & doorjambs
  • Cupholders / compartments
  • Instrument panel
  • Accessory panel / touchscreen
  • Rearview mirror / side mirrors
  • Visors / visor mirrors
  • Dashboard / vents
  • Gear stick / gear shift
  • Trunk release
  • Among any other high-touch areas

We also have measures in place to immediately isolate and quarantine any vehicle if needed. 

Shuttles

Social distancing protocols are implemented as passengers board, ride and depart from our shuttle buses. We are limiting the number of passengers on each bus, encouraging a one-way flow as passengers board and ensuring that passengers from different parties keep appropriate social distancing from others.

High-touch areas of our shuttles are cleaned and sanitized using a disinfectant frequently between trips. This includes baggage racks, door handles, and seat backs. All surfaces are thoroughly cleaned and sanitized with a disinfectant at least once per day.

Branch Locations

The Complete Clean Pledge extends to our locations, as well. This includes frequently sanitizing touchable surfaces with disinfectant throughout the day.  These include counter tops, phones, tablet devices, payment devices, door handles,  among other high-touch areas. 

The cleaning guidance set forth in the Complete Clean Pledge is also aligned with the U.S Travel Association’s (USTA) “Travel in the New Normal” guidance.

Employee Wellbeing

Today – and every day – the safety and wellbeing of employees and customers is our top priority. We  continue to take proactive steps to ensure we are doing our part to support our employees and our broader community, while recognizing our important role as an essential service provider.

For those working in our locations, we remain absolutely committed to providing them with a consistent and safer work environment during these unpredictable and challenging times. We are encouraging employees to follow health authority best practices like frequent hand washing and staying home if they are feeling ill.

We’ve also taken additional steps to ensure groups are practicing increased social distancing efforts while working, including limiting the number of employees at a location or within vehicles, avoiding large gatherings of employees, and encouraging employees to maintain distance from others whenever possible.

Emerald Club Members

We know it hasn’t been easy to get back on the road. That’s why at National® we’ve taken steps to demonstrate our unwavering support by providing:

More time to redeem

Free Rental Days‡ that were set to expire in 2022 have been extended to September 4, 2023.

And remember, you can also redeem at Enterprise. Emerald Club free days can be used at thousands of Enterprise neighborhood locations throughout the U.S. and Canada.

We hope the extra time allows you to plan something truly special. You deserve it!

‡A Free Rental Day (covers base rate, Time and Mileage only) is valid at hundreds of participating global locations.

Covid-19 Response Update

Check out our COVID-19 FAQs for more information on National Car Rental hours of operation, upcoming and existing reservations, Emerald Club and what steps we’re taking to keep employees and customers safer.