Tuzla International Airport (TZL) Car Rental

The customer must call 387 61 990 900 to schedule an after hours return with the Enterprise location.  The customer must reserve this service at least 24 hours in advance.  An employee will be there to meet the customer, check in the vehicle and close the contract. When returning the rental please park vehicle on the public parking lot at Tuzla Airport. In this lot will be marked parking spaces with the logo Enterprise.  The after hours pick up fee is 20 EUR plus VAT.     

Mini and Economy - minimum age 21 years. Compact, Intermediate - Full Size - Specialty - minimum age 23 years. Maximum age to rent is 75 years old for all car categories. A fee of 17.55 EUR per day inclusive of VAT applies to drivers aged 21-22 for Compact, Intermediate, and Standard. 

Cross border rentals are allowed within the European countries except Belarus, Bulgaria, Czech Republic, Romania, Russian Federation, Turkey, Ukraine, Albania and Kosovo. There is also an insurance fee that applies. If traveling outside Bosnia and Herzegovina, Zero Excess is mandatory to be added to the contract. Without Zero Excess insurance, it is not allowed to travel outside of Bosnia and Herzegovina.

If the car is rented from the rental company, the driver would need a travel permit to take the car to another country. A permit to travel across the border is purchased at the rental office when picking up the vehicle. Charge is 75.00 EUR. Road assistance or car replacement while driving abroad is not available. The rates above do not include VAT.

The Collision Damage Waiver, or CDW, is an optional coverage product which reduces the customer's financial responsibility in cases of damage to the rental vehicle or fire up to the excess amount. The customer is liable for the full cost of the vehicle if this coverage product is not purchased. A police statement must be presented to the rental company in the event of damage. Without a police report, the client is fully liable for damages. The customer assumes full responsibility if the damage caused is a direct result of an infringement of the highway code. The daily charge and excess amount vary by car class:

Excess amounts:
Mini and Economy: 900 EUR
Compact: 1100 EUR
Intermediate and Intermediate Estate: 1500 EUR
Intermediate SUV, Van, Standard and Std. SUV: 1700 EUR
Full Size and Luxury Vans and SUV: 3500 EUR

The excess will be charged every time a vehicle is damaged, lost or stolen. Before purchasing CDW, it is advisable to determine if the renter's personal coverage is adequate to cover damage, theft, loss of revenue, administration fees, diminishment of value, and any towing, storage or impound fees. If CDW is declined, the renter will be required to pay these charges up to the excess amount and seek compensation through their carrier of personal coverage. The Collision Damage Waiver (CDW) is not insurance. For all damages, a police report is required that clearly specifies when and where the damage occurred and under what circumstances. Any non-compliance with the law and other regulations for road traffic safety will void any coverage on the vehicle.

If you wish to discuss or dispute any matters concerning damage to your rental vehicle then please contact the Rental Company using the contact information below: info@citycarrental.ba, +38733 555 255

One Way Drops are allowed with a minimum advance notice of 24 hours. Drop fees will apply for all one-ways to and from Sarajevo to Mostar, Tuzla and International one-ways from all Bosnia locations.

There is a refuelling charge of EUR 5.00 + tax per rental.

Visa, American Express, Diners and Mastercard credit cards are accepted. All cards presented must be in the renter’s name. A security deposit will be blocked on the credit card and the estimated cost of the rental will be charged at the time of pickup. The deposit will be released by the cardholder's bank upon notification of return of the vehicle. The car categories Mini and Economy require a deposit of 300.00 EUR, Compact and Intermediate 500.00 EUR and Standard and Full size vehicles require a 1000.00 EUR deposit. Debit cards, cash cards and cash are accepted as forms of payment for the rental or to purchase additional products. The deposit must be paid with a valid credit card. Please enquire at the local branch for details.

All drivers must present a fully valid driving licence. All drivers must have held their licence for at least 2 years. All renters must provide valid photo ID such as a passport or government-issued photo ID. A valid credit card in the renter's name must be presented upon collection of the vehicle. If the driving licence is written in a language and characters different from those of the country of rental, an International Driving Permit is also required. Renters are advised to check whether local authorities require foreign drivers to present an International Driving Permit to avoid the risk of potential fines. Renters with licences from countries that are not part of the International Driving Permit Agreement should carry a certified translation. Customers can drive in the country using their driving licence from their country of origin for up to 2 years. If staying in the country longer, customers are required to obtain an International Driving Permit. Pets are not allowed in rental vehicles.